Acknowledgements
Introduction
Chapter 1
Enactments of Nationhood in Transnational Call Centers
Winifred R. Poster and Kiran Mirchandani
Part I: Call Centers as Building Blocks for Narratives of the Nation-State
Chapter 2
“El Salvador Works”: The Creation and Negotiation of a National Brand and the Transnational Imaginary
Cecilia M. Rivas
Chapter 3: Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centers
Alissa Trotz, Kiran Mirchandani, and Iman Khan
Chapter 4
‘An Island Off the West Coast of Australia:’ Multiplex Geography and the Growth of Transnational Tele-Mediated Service Work in Mauritius
Chris Benner and Jairus Rossi
Part II: Constructing Nationally-Appropriate (and In-Appropriate) Workers
Chapter 5
We Serve the World: Everyday Nationalism and English in the Philippine Offshore Call Centers
Aileen O. Salonga
Chapter 6
Transnational Homies and The Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centers
Luis Pedro Meoño Artiga
Part III: Caught in the Middle: Labors of Borders and Crossings
Chapter 7
Migrations a L’Envers: Global Service work and Discursive Crossings
Sanae Elmoudden
Chapter 8
Border Speech Between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centers
Josiah Heyman and Amado Alarcón
Summary
Chapter 9
Conclusions: Borders in Service
Kiran Mirchandani and Winifred R. Poster
List of Contributors
