The Technological Revolution in Financial Services: How Banks, Fintechs, and Customers Win Together

"...constitutes a valuable resource for practitioners seeking a more thorough understanding of the evolving financial industry."

Mark K. Bhasin, NYU Stern School of Business, Enterprising Investor

"As COVID-19 forces the world to rethink how customers and stakeholders will interact with a ‘new normal’ of financial services, King and Nesbitt distill years of fintech developments into foundational knowledge that accurately portrays how emerging technologies, regulation, and other core drivers of change are pushing both incumbent banks and fintechs to a smarter and more transparent, data-enabled, and consumer-centric future."

Craig Asano, Founder and CEO, National Crowdfunding & Fintech Association of Canada (NCFA Canada)

"For fintech aficionados and neophytes alike, this is a great overview of the nuances and complexities of the history, impact, and future of technology in financial services. That the tech itself isn’t a strategy, but how it’s being deployed to challenge our engrained assumptions about how financial services should be shaped and delivered – and why that matters -– is made clear. This work is a thoughtful analysis with deep dives into use cases, and well worth reading."

Ghela Boskovich, Founder of FemTechGlobal and Head of Europe at Financial Data and Technology Association

"This book very successfully brings together a number of leading experts to thoughtfully lay out different aspects of how technology is transforming financial services, how it is changing how financial firms compete, and how to think about strategy in this new world. It is a remarkable book that is rich in insight."

Lowell Bryan, Senior Partner Emeritus, McKinsey & Company

"This book insightfully analyzes the benefits of the first wave of the fintech revolution, bank-fintech partnerships, which will greatly benefit customers over the next few years. A second wave looms on the horizon, decentralized finance, but that book has yet to been written."

Campbell R. Harvey, Distinguished Professor of Finance, Duke University, and2016 President, American Finance Association

"A timely contribution that describes how automation is disrupting financial and professional services impacting on its customers and employees, and shaping how things are done. A must read for anyone interested in the future of this industry."

Grace Lordan, Associate Professor, Department of Psychological and Behavioural Science, London School of Economics

"The Financial Crisis of 2008-2009 reshaped global banking regulations. How will changes in technology and consumers’ demand affect the finance industry in the post COVID-19 world? This book identifies the most important trends and challenges, and provides invaluable insights for managers, policy makers, and consumer advocates."

Thomas Philippon, Max L. Heine Professor of Finance, Stern School of Business, New York University

"Michael King and Richard Nesbitt have edited a comprehensive book on how the financial services industry is being disrupted by fintech. The book details new strategies and business models arising from fintech. It does an excellent job laying out the broad forces transforming the financial services industry."

Raghavendra Rau, Sir Evelyn de Rothschild Professor of Finance, Co-founder and Academic Director, Cambridge Centre for Alternative Finance, Cambridge Judge Business School, University of Cambridge

"This book reaffirms my assertion that banking is being fundamentally changed by technology, but will survive with some new players and some old players coming together in a new model of providing and distributing value."

Chris Skinner, CEO of The Finanser, Chair of The Financial Services Club, and Author of Doing Digital: Lessons from Leaders , Digital Bank, ValueWeb and Digital Human

"Professors King and Nesbitt have put together an excellent collection of articles in this book that shed valuable light on the dynamics of the future evolution of the financial services industry with the expanding role of fintech and the possible competitive challenges banks and other traditional players will face from information technology firms like Google. This book is an essential read for banking scholars, regulators and financial service executives seeking insights into future strategies to cope with these seismic changes."

Anjan Thakor, John E. Simon Professor of Finance, and Director of the WFA Center for Finance and Accounting Research Olin School of Business, Washington University in St. Louis

"Richard and Michael brought forth a great perspective on the digital transformation happening at every level of the financial services sector. This is a reference book to put into every hand across the industry."

Peggy Van De Plassche, Managing Partner, Roar Growth

"A very timely compendium of informed and insightful analyses and forecasts of the effects of technology on the structure, dynamics and organizational architecture of the financial services industry. I highly recommend this to both technologists eyeing opportunities for change and long-time incumbents of this - overly established - industry."

Mihnea Moldoveanu, Vice Dean, Learning, Innovation and Executive Programs, Desautels Professor of Integrative Thinking and Professor of Economic Analysis, Rotman School of management, University of Toronto