Introduction
1. The City Management Profession: More than a Job
Janice Baker
2. Aspirational Incrementalism: Developing a Vision
Bruce Macgregor and David Szwarc
3. Building Support for Strategic Planning and Priorities
Chris MacPherson
4. Using Your First 100 Days Strategically
Patrick Moyle and Hassaan Basit
5. The Challenge of Leading Up: Strategic Alignment with Council
Jeff Fielding and Kate Graham
6. Council/Staff Relations: Forward Motion or Spinning Wheels?
Tammy Crowder
7. The Most Important Relationship in Local Government: Mayor and City Manager
Bill Given
8. City Manager and Mayor: Independent or Partners?
Carl Zehr
9. What Does Diversity-Inclusion Look Like in Action?
Shirley Hoy
10. Diversity from Bottom to Top: The City Manager and Workforce Diversity
Sheila Bassi-Kellett
11. Indigenous and Municipal Relationships: The Art of Collaboration
Ann Mitchell
12. The Gift of Clarity and the Freedom to Innovate
Robert Earl
13. Rowers, Coasters, and Drillers: How Team-Building Can Improve Your Crew
John Leeburn
14. Five Strategies for Successful Municipal Intergovernmental Relations
John E. Fleming
15. Leading Beyond: Building Relationships for Intergovernmental Collaboration
Gail Stephens and Zack Taylor
16. Resilience in a Crisis: Towards an “Antifragile” Organization – The Case of Gatineau
Marie-Hélène Lajoie and Pierre Prévost
17. Managing during a Crisis: Lessons from Fort McMurray
Jamie Doyle and Don Lidstone
18. Building Partnerships: Hard Work, Patience, Commitment, Adaptation, and Opportunities
Jag Sharma
19. Nurturing the Community’s Soul Source
Linda Rapp
20. Community Development: Navigating the Rocky Shoals of Community Change
Robert Buchan
21. From Dreams of Being a Rock-and-Roll Drummer to City Manager
David Calder
22. A City Manager’s Career Journey
John Burke
23. Mentoring: Building the Next Generation of Municipal Professionals
Tony Haddad, Gerard Lewis, and Jim Pine
24. The Canadian City Manager
Michael Fenn, Gordon McIntosh, and David Siegel
List of Contributors
