Orders placed online with University of Toronto Press are sent daily to our distribution facility where in-stock items are packed and shipped. Our carriers for online orders are Canada Post and United Parcel Service (UPS). When your order is shipped, you will receive an email notification. If the shipment is being handled by UPS, there is a carrier tracking number in your order history that links to UPS’s tracking website. Any delivery times quoted on the website are estimates only. A tracking number for Canada Post is a development we expect to add in the near future.
Please note: Shipping expense for the entire order will be charged to your credit card when the first item ships. If other items are shipping at a later date, additional shipping charges will not be applied.
To make inquiries about the status of your order, phone UTP Distribution Customer Service at 1-800-565-9523 (North America) or email firstname.lastname@example.org. When contacting Customer Service, please reference your name and order number. Do not include credit card information in an email.
PRICES AND TAXES
Prices are subject to change without notice. Prices for customers outside of Canada will be billed in US dollars.
HST of 5% is charged to customers in Canada. University of Toronto Press’s HST registration number is on your invoice.
State sales tax is charged to US customers where applicable.
When ordering goods from University of Toronto Press for delivery overseas, import duties and taxes may apply when the goods arrive in your country. Additional charges for customs clearance, if any, are the customer’s responsibility. When ordering from University of Toronto Press, the customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.
RETURNS AND CANCELLATIONS
UTP accepts returns for incorrect shipments or damaged books. Claims relating to shipping discrepancies, shortages, or damages must be made within thirty (30) days of the invoice date.
You may cancel your order if it has not already shipped.
Please contact UTP Distribution Customer Service at 1-800-565-9523 (North America) during business hours.