Book Orders and Customer Service

For questions about book orders and general customer service inquiries, please contact UTP Distribution by phone, fax, or email (contact information is provided below).

All seasonal catalogues and many of our subject catalogues are available on Edelweiss, Bookmanager, and Catalist.

Orders placed online with University of Toronto Press are sent daily to our distribution facility where in-stock items are packed and shipped. Our carrier for online orders is United Parcel Service (UPS). When your order is shipped, you will receive an email notification. In your order history there will be a carrier tracking number that links to UPS’s tracking website. Any delivery times quoted on the website are estimates only.

Please note: The shipping expense for the entire order will be charged to your credit card when the first item ships. If other items are shipping at a later date, additional shipping charges will not be applied.

To make inquiries about the status of your order, phone UTP Distribution Customer Service at 1-800-565-9523 (North America) or email When contacting Customer Service, please reference your name and order number. Do not include credit card information in an email.

Prices are subject to change without notice. Prices for customers outside of Canada will be billed in US dollars.

HST of 5 per cent is charged to customers in Canada. University of Toronto Press’s HST registration number is on your invoice.

State sales tax is charged to US customers in New York, Michigan, and Massachusetts.

When ordering goods from University of Toronto Press for delivery overseas, import duties and taxes may apply when the goods arrive in your country. Additional charges for customs clearance, if any, are the customer’s responsibility. When ordering from University of Toronto Press, the customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.