Tag Archives: Author Blog

  • Strategic, Agile, People-Powered Change – The New Growth Imperative

    By Ellen R. Auster and Lisa Hillenbrand

    Now more than ever, businesses require Stragility: Strategic, Agile, People-Powered Change. And yet silos, hierarchies, and politics get in the way. Careers stagnate, growth stalls, and organizations fall short on delivering their mission. We know people need to be both empowered and agile but we don’t know how to skill up our organization to deliver it. From our book Stragility, here are three actions you can take and recent examples of firms that have put them into practice.

    Sense and Shift Instead of Lock and Load

    So often in today’s business world, we lock and load on the first feasible solution and sell it up the hierarchy. American Express' Chief Marketing Officer, Elizabeth Rutledge, is embracing a new model. Her team recognized the need to re-skill the organization and created an agility training and a certification program. They have developed agile methodologies and work processes and they are creating shared ownership enabling people to make decisions on the spot, without the need to send them up the hierarchy.

    Marketers are collaborating like never before and finding “human connection moments” with each other and customers. The changes are enabling AMEX’s 55,000 employees to deliver their new promise of “Don’t live life without it” and meet growth objectives. (Source: Keynote talk by Elizabeth Rutledge, Association of National Advertisers, October 26, 2018)

    Inspire and Engage Instead of Tell and Sell

    Telling and selling ideas is tempting but without strong purpose and compelling stories and programs, real change will never happen. Disney continues to create passionate “cast members” who delight their customers year after year by encouraging them to exemplify the Disney magic. Take for example a recent story of a deaf child who was able to sign with Mickey and Minnie Mouse cast members that was shared widely inspiring both cast members and customers.

    And their #Dream Big Princess campaign is inspiring girls everywhere to be brave and intelligent and to lead, instead of waiting for their prince to come.

    Change Fitness Instead of Change Fatigue

    Faced with a barrage of change, it’s easy for people to get overwhelmed. CIGNA decided to do something about it. They are tackling the three biggest causes of illness (and lost productivity): opioid addiction, loneliness, and stress. And they have begun each program with their employees. Already 96% of employees have gotten an annual health assessment. Here’s CIGNA’s opiod announcement from May.

    Lisa Bacus, their Chief Marketing Officer, explains the program at the ANA meeting in Orlando, October 25, 2018.

    For more ideas on how your organization can be more agile and more effective, pick up a copy of Stragility at Amazon.com or contact the authors at stragilitychangemanagement.com to request a customized workshop or consultation.

    BIOS

    Lisa Hillenbrand is the founder of Lisa Hillenbrand & Associates. She previously served as Global Marketing Director at Procter & Gamble. She specializes in marketing, strategy and organization change interventions that return brands to growth. She led the team that “re-engineered” Procter & Gamble’s company-wide brand building approach. Hillenbrand has delivered keynotes for the AMA, Marketing Science Institute, and Thomas Edison Foundation, and has consulted with and led top rated workshops for Google, Facebook, Estée Lauder, ConAgra, and many others.

    Ellen R. Auster is Professor of Strategic Management and Executive Director of York Change Leadership at the Schulich School of Business at York University. She has more than 25 years of experience as an academic and consultant specializing in shared leadership, stakeholder inclusive, value creating approaches to change that cultivate the capabilities needed for continuous reinvention and ongoing success. She has published widely in journals including The Academy of Management Review, Management Science, Sloan Management Review, The Journal of Business Ethics, Organization Studies, Human Resource Management, Research Policy, and written four books.

  • Talking Back to the Indian Act

    Talking Back to the Indian Act: Critical Readings in Settler Colonial Histories is a comprehensive "how-to" guide for engaging with primary source documents. But more than that, the book explores the Indian Act itself, and gives readers a much better understanding of this vital piece of legislation. We asked authors Mary-Ellen Kelm and Keith D. Smith to discuss their book, and why learning this information and history is important.

    You can read an exclusive excerpt from the book here.

    “We find the Indian Act of 1876 are [sic] not calculated to promote our welfare if we accept it because it empowers the Superintendent General of Indian affairs to manage, govern, and control our lands, moneys, and properties without first obtaining the consent of the chiefs…”

    Talking Back to the Indian Act: Critical Readings in Settler Colonial Histories is being published at a key moment in our history. Not only do we live in an age of twenty-four-hour news outlets broadcasting sharply divergent and politically motivated narratives, and where the nature of evidence is questioned in overtly public ways – we are also poised to begin a process of reconciling with Indigenous people in this country. Talking Back addresses both these critical issues.

    The book provides a set of lessons in reading documents through a historical and critical lens that takes into account Indigenous and intersectional perspectives. In so doing, it demonstrates the historians’ craft as it can be reconceived so that alongside context, contingency, causation, change over time, and complexity (the five “Cs” of historical thinking), we also consider relationship, responsibility, respect, and reciprocity (the four “Rs” of Indigenous methodologies). It shows the value of thinking deeply about the role in historical experience played by gender, sexuality, ability, and other ways of being. As such, it introduces readers to an expansive approach to critically engaging with the written word that addresses key questions about the nature of evidence, how it is made, and how it can be used. Readers of Talking Back to the Indian Act will never again feel that they lack the tools to truly interrogate historical or other documents.

    At the same time, Talking Back to the Indian Act introduces the reader to one of the most important pieces of legislation in Canadian history and – sadly – one that many Canadians know very little about. For nearly a century and a half, the Indian Act has dominated the relationship between Canada and Indigenous peoples living within its borders. As it sought to erase individual and collective identities, the Indian Act operated to extinguish Indigenous political structures, regulate familial relationships and gender roles, degrade kinship networks, circumscribe economic undertakings, reduce the land base available to Indigenous communities, and prohibit practices central to the maintenance of Indigenous cultures. Even those Indigenous people who Canada did not choose to classify as “Indian” have been impacted by the Act as they struggled to assert their own distinct identities and legal rights.

    The provisions of the Indian Act, the surveillance required for its maintenance, and Indigenous responses to its intentions and effects have created a massive archive. It is from this prodigious body of material that Talking Back to the Indian Act draws the documents it uses to teach critical historical reading methods. Included here are: the original 1876 Act and the many amendments made to it, queries and clarifications from Canadian officials, law enforcement documents, legal opinions, court records, and reports from various commissions and inquiries. Importantly, here too are Indigenous people’s letters of protest, oral testimony, meeting transcripts of Indigenous organizations and inquiries, radio addresses, and creative works all talking back to the Indian Act from Indigenous perspectives. Readers who may have heard very little about the Indian Act will come away from this text with a better understanding of how the Act worked to constrain Indigenous lives and how Indigenous people persistently worked to overcome those constraints.

    Talking Back to the Indian Act provides a set of lessons that shine light on several critical aspects of the Act and Indigenous responses to them in historical context. It encourages students to move beyond simply reading historical documents and to engage with them in more refined and effective ways. To that end, readers of this text are given an introduction to the interpretative tools traditionally available to historians and how these might be utilized in concert with Indigenous methodologies and intersectional analyses. Students will come away from this book with a much better understanding of this pivotal piece of legislation as well as the dynamics involved in its creation, its maintenance, and the resistance it engendered.

    Talking Back to the Indian Act is not a definitive study of the Indian Act but includes a range of important topics that resonate across time and into the present. Each of these topics has stimulated an intriguing array of voices and document types available to researchers. This range of material has allowed the documents provided in this collection to be selected with variety of source type and perspective in mind. Readers will have the opportunity to not only interrogate individual letters, transcripts of oral accounts and testimony, official reports, reminiscences, legislation, creative writing, and other materials but also to consider the relative value of different kinds of sources to different sorts of projects that a researcher might undertake. In addition to the focus on issues that are significant in their own right, there are also a number of overarching themes represented here. For example, Canada’s goals of acquiring land and resources and assimilating Indigenous people are evident throughout this text, as is Indigenous resistance in its many forms.

    Exploring the contours and development of the Indian Act through the documents provided in this text will help students in all disciplines – as well as popular audiences – navigate the headlines of today. It is our hope that Talking Back to the Indian Act makes a contribution to historical understanding while at the same time enhancing the skills necessary to analyse our present situation and the most appropriate paths to the future.

    Mary-Ellen Kelm is Canada Research Chair and Professor in the Department of History at Simon Fraser University, and Keith D. Smith teaches in the Departments of Indigenous Studies and History at Vancouver Island University.

  • New Book Broadens the Lens for Teaching About Gendered Violence

    With violence against women increasingly under the spotlight, we invited authors Chris Bruckert and Tuulia Law to discuss their new book, Women and Gendered Violence in Canada: An Intersectional Approach.

    Contemporary feminist actions – everything from Slut Walks to the #MeToo movement – are drawing renewed attention to the ongoing urgency of violence against women. This is certainly encouraging. All around us we see feminists ‒ socially engaged, mindful of intersectionality, and critical of essentialist presentations – build on the work of earlier socialist, working class, Indigenous, and racialized scholars and activists. But sometimes it feels like we keep having the same conversations, leading us to wonder: what has really changed?

    In Women and Gendered Violence in Canada, we balance celebrating the significant progress made ‒ certainly it would be unthinkable for today’s parliamentarians to laugh and jeer as they did in 1982 when Margaret Mitchell raised the issue of battered women in the House of Commons – with acknowledging that much remains to be done. Consider, for example, the compelling, emotion-evoking, and all too familiar representation of gendered violence ‒ a lone (often youthful and white) woman, bruised, dejected, looking away/down or staring forward with terror-filled eyes. This image, though deployed to admirable effect, obscures much – context, agency, resistance, diversity ‒ at the same time as it limits the frame to interpersonal violence (by individual men). Endeavouring to expand beyond these parameters, Women and Gendered Violence in Canada attends to a range of inter-related and mutually reinforcing sources, forms, and sites of gendered violence.

    Women and Gendered Violence in Canada mobilizes the concepts of intersectionality and interlocking systems of oppression to unpack the ways violence inflicted on women is rooted in social, political, and economic systems that work through and with patriarchy, including colonialism, neoliberalism, capitalism, and national and global economies. From this point of departure it follows that women’s vulnerability to, and experience of, violence is shaped by intersecting aspects of their identities, social location, and negotiation (or rejection) of gender norms. Our use of the term gendered rather than gender-based violence reflects our conceptual framing; while gender is the unifying thread, the diverse instances and forms of violence women experience are rooted in a multiplicity of factors intersecting with gender. This allows us to include violence to which women are vulnerable that does not originate in gender but is a more indirect outcome of gender inequity and scripts (e.g., nurses’ experience of violence from patients and their families, violence for which they are routinely blamed by supervisors). It also broadens the scope of perpetration beyond individual men to violence committed by agents of the state (e.g., the neglect and abuse of Indigenous women by police), by women (e.g., domestic workers at the hands of their employers), by co-workers and customers in the workplace (e.g., the verbal violence endured by call-centre workers), indirectly as the result of policies (e.g., austerity measures that culminate in ill health), and emanating from the criminal justice system (e.g., the deployment of psychotropic medications to regulate incarcerated women).

    At the same time we hold that recognizing gendered violence as embedded in our social fabric and acknowledging the complex ways it ripples through women’s lives is not tantamount to ascribing women the master status of victim. All too often the many ways women have contested, challenged, and subverted that which would oppress them is written out of history (an erasure that is, of course, another manifestation of gendered violence). In Women and Gendered Violence in Canada we pay homage to our resilient and brave foremothers – the Indigenous women who, in the face of violent assimilation efforts, kept oral history alive and safeguarded traditional teachings; the generations of Black women who fought tirelessly against segregated public spaces and services; the women garment industry workers who stood shoulder to shoulder with their union brothers to contest exploitative labour practices. We also highlight and celebrate the many faces of contemporary women’s resistance – from everyday acts, to subtle (and not so subtle) calling out of sexism, to clever social media campaigns, to dramatic protests ‒ simultaneously drawing attention to the ways intersecting identities and interlocking systems of oppression constrain (or facilitate) the tactics and strategies women can mobilize. For us, foregrounding individual and collective action, and the limits of what is possible, is part of a larger commitment to grounding the analysis in women’s lives and experiential knowledges. To that end we also spotlight first-person accounts throughout the book.

    Women and Gendered Violence in Canada is organized to reflect the progression of an undergraduate course while providing pedagogical flexibility. The introductory section lays out the conceptual and contextual framing for the remainder of the text. The following three sections (each with three chapters) are organized around types of violence: interpersonal, workplace, and structural. In turn, each of the substantive chapters highlights specific elements/manifestations of gendered violence. We have endeavoured to bring cohesion to the collection not only through consistent engagement with the contextual and conceptual framing presented in the introductory section but also via recurring themes that cut across the chapters, including: historical context; resistance, subversion, and agency; the impact of neoliberalism; critical consideration of criminal justice solutions and protectionist policy; reflections on feminist approaches; consideration of the dialectic relationship of myths, social judgement, and state responses; and the foregrounding of experiential evidence. Throughout, we draw on rich Canadian scholarship, illustrated using examples from regions across the country, and put the focus firmly on our unique legal and policy contexts. Inevitably this means harsh light is shed on the ways structural inequality and bias manifest in, for example, anti-Black racism, Islamophobia, and ongoing colonialism. It also means some beloved national myths ‒ multiculturalism, meritocracy, post-racism ‒ are challenged.

    In our experience, today’s students welcome the opportunity for critical engagement. They also welcome the opportunity to see themselves in the material they study. To that end we self-consciously sought to ensure the book feels relevant to university-aged students by examining topics they encounter in their daily lives (e.g., sexism on campus, routine intrusions on the street, school dress codes, cyber bullying); this helps to render the links between everyday occurrences, social structures, and gendered violence visible and positions readers to appreciate the ways we are all caught up in systems that create the conditions of possibility for gendered violence.

    Like teachers everywhere we dream of classrooms that are dynamic learning environments filled with engaged students as excited about the material as we are. All too often our experience falls short; we find ourselves trying to lay the groundwork with little opportunity (or time) for nuanced engagement to manifest. In writing this book we sought to make theories accessible through application, as well as to introduce students to key concepts, pivotal ideas, and foundational knowledge upon which instructors can build to make the material fresh and timely. After all, in the perpetually-shifting terrain in which gendered violence occurs there are (sadly) always emerging issues to explore: a new provincial government that promises to revitalize neoliberal policies, a novel and exciting (or depressing) social media campaign, a pivotal court ruling. In this way the book can be useful for educators who are interested in integrating active learning and student-centred pedagogy into their classrooms through exercises and activities that facilitate deep learning. To that end, we included a suggested activity at the end of each chapter that teachers may wish to use or adapt. The last activity asks readers to consider how their thoughts have evolved since beginning the text. This reflects our (admittedly lofty) goal of contributing to what we are seeing all around us ‒ contemporary feminists (and others interested in social justice) taking on gendered violence, stubborn stereotypes, and tired tropes in creative and innovative ways.

    Chris Bruckert is Professor of Criminology at the University of Ottawa, and Tuulia Law is Assistant Professor in the Department of Social Science at York University. To find out more about their new book Women and Gendered Violence in Canada: An Intersectional Approach, click here.

  • Why The Canadian Financial System Did Well During The 2008 Credit Crisis

    Written by guest blogger, Joe Martin.

    A decade ago much of the world suffered through a financial credit crisis. In North America, the United States and Canada –two countries with many similarities, not the least of which are physical location and similar legal roots based in the United Kingdom –had very different experiences. The US experienced a full-blown financial crisis, beginning in the subprime mortgage market and culminating in the failure of Lehman Bank. Many other financial institutions were bailed out or failed. North of the border, Canadian financial affairs were much calmer. Although there was an Asset Backed Commercial Paper (ABCP) problem, no financial institutions failed and the economic decline was not as severe as in the US.

    Why did the Canadian financial system perform so much better than that of the US financial system? Before answering the question it must be understood that a financial system begins with public policy. Governments set the rules in both countries. On the other side of the system are the private sector players who are governed by the rules set in the public sector.

    In order to answer the question of why Canada performed better it is necessary to go back to the late eighteenth century – NOT the late twentieth century. While the Government of Canada’s decision to block the big bank mergers in the late twentieth century was a useful decision, it was not a transformative one. Four of the five key reasons the Canadian system did better than the American system in 2008 reach back to the late eighteenth and nineteenth centuries. They are:

    1. Canada has a Hamiltonian financial system. Yes, the same Hamilton, Alexander from the Tony award-winning musical Hamilton, with limited joint stock liability and branch banking. The US has a Jacksonian system, or at least did have, which limited US banks within states – indeed in some states no bank could have a branch other than the main office.
    2. The Fathers of Confederation ensured that both banking and currency were federal responsibilities when they defined Canada’s form of federalism at the 1860s Conferences. This was in marked contrast to the US where “banking” is not mentioned in their Constitution.
    3. Canada had the good fortune of having John A. Macdonald as our first Prime Minister with his capability in “cabinet making.” While his first two Ministers of Finance did not pass the test, the third one did.
    4. Sir Francis Hincks was John A’s third and best choice for Finance Minister. Hincks not only knew finances, he knew politics and how to work with the media, and he was not from Montreal. Hincks brought in compromise on the issue of currency and had the wisdom to ensure all banks were equal. In addition, he introduced the far-sighted policy of providing for decennial Legislative reviews, which resulted in more continuity in Canada than almost all other countries, especially the United States.
    5. Our financial system more or less behaved itself from the 1870s to the 1980s, but in the 1980s misbehaved. The consequence was failure – both bank and trust company, and the appointment of the Estey Enquiry. The report of the Estey Enquiry, plus Minister Hockin’s Blue Paper, resulted in the creation of the Office of the Superintendent of Financial Institutions (OSFI).

     

    The OSFI – plus nearly two centuries of a Hamiltonian financial system in which banking was a federal responsibility from day one, the right choice for Minister of Finance in 1869, and in 1871 the foresight to provide for regular reviews of the Bank Act – led to Canada to doing much better than the United States in the 2008 financial crisis. In addition, there have been basic and fundamental differences between the way the two countries finance the housing market which were also a big factor. But those are the subject of a future blog post…

     

     

    Joe Martin is the Director of the Canadian Business and Financial History Initiative at the Rotman School of Management as well as President Emeritus of Canada’s History Society. He is the co-author of From Wall Street to Bay Street. Want to learn more? Check out the trailer for Stability and Crisis: The History of the Canadian Financial System, a new documentary from Kevin Feraday based on the book.

  • June and July Round-up

    Highlights from the months of June and July.

    Awards:

    • Johannes Remy’s Brothers or Enemies was awarded the Ivan Franko International Prize of 2018.
    • French Écocritique by Stephanie Posthumus is on the shortlist for the Alanna Bondar Memorial Book Prize.

    Conferences:

    • Daniel Quinlan represented UTP at the Law and Society Association’s annual conference in Toronto.
    • Anne Brackenbury and Jodi Lewchuk presented our sociology list at the World Congress of Sociology in Toronto.

    Media Highlights:

     

    New Releases:

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