HELP

  • Ordering Books Online
  • Shipping and Returns
  • eBooks
  • Exam and Desk Copies
  • Media and Review Copies
  • Alternate Format Requests
  • Customer Service

Ordering Books Online

Setting up an Online Account

To make purchases on this website, you will be invited to set up a personal account. Creating an account will enable you to track your purchases, view your order history, access your digital exam and desk copies, manage your email subscriptions, and keep your basic account information up to date. Once your account is created, you will be able to access your information at any time by clicking on the “My Account” icon in the top right-hand corner of the website.

Website Security

Security for all personal information is extremely important to us. We employ SSL (Secure Sockets Layer) Security, which is an internet standard protocol for encrypting data, for your privacy during transmission of sensitive information. If your browser is capable of working with “strong encryption” (128-bit encryption), our servers will negotiate that with your browser. If your browser supports standard encryption (40-bit), our servers will work with this as well.

While we take steps to protect your personal information, please note that no information transmitted via the Internet can be guaranteed to be 100% secured. If you have a user account on a UTP website, you are responsible for maintaining the secrecy of your password and other account information.

Read our complete privacy policy here.

Credit Cards

University of Toronto Press does not store any credit card data.

Forgot Your Password?

If you've lost or forgotten the password for your UTP account, you can easily retrieve a new one. On any page that asks you to log in or create an account, simply click on “Forgot Your Password?” to access our password retrieval page. Enter your email address and you will receive a link to reset your password.

Technical Support

For assistance with your online order, contact our webmaster.

Shipping and Returns 

Shipping Policies

Orders placed online with University of Toronto Press are sent daily to our distribution facility where in-stock items are packed and shipped. Our carrier for online orders is United Parcel Service (UPS). When your order is shipped, you will receive an email notification. In your order history there is a carrier tracking number that links to UPS’s tracking website. Any delivery times quoted on the website are estimates only.

Please note: Shipping expense for the entire order will be charged to your credit card when the first item ships. If other items are shipping at a later date, additional shipping charges will not be applied.

To make inquiries about the status of your order, phone UTP Distribution Customer Service at 1-800-565-9523 (North America) or email utpbooks@utpress.utoronto.ca. When contacting Customer Service, please reference your name and Order Number. Do not include credit card information in an email.

Prices and Taxes

Prices are subject to change without notice. Prices for customers outside of Canada will be billed in U.S. dollars.

HST of 5% is charged to customers in Canada. University of Toronto Press’s HST registration number is on your invoice.

State sales tax is charged to U.S. customers in New York.

When ordering goods from University of Toronto Press for delivery overseas, import duties and taxes may apply when the goods arrive in your country. Additional charges for customs clearance, if any, are the customer’s responsibility. When ordering from University of Toronto Press, the customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.

Returns and Cancellations

UTP accepts returns for incorrect shipments or damaged books. Claims relating to shipping discrepancies, shortages, or damages must be made within thirty (30) days of the invoice date.

You may cancel your order if it has not already shipped.

Please contact UTP Distribution Customer Service at 1-800-565-9523 (North America) during business hours.

Ebooks

If you have purchased an ebook through this site, please ensure you follow these steps: 

1. Download Adobe Digital Editions. To ensure that your purchase is viewable on other devices, you must authorize your copy of Adobe Digital Editions and create an Adobe ID. Click here for the Adobe Digital Editions FAQ.

2. For viewing an ePUB on a mobile device or tablet, you will need to download a reading application. We recommend Bluefire Reader. Download Bluefire Reader for Android here. Download Bluefire Reader for IOS here.

3. For IOS devices such as iPhones and iPads, please use Apple's Safari browser when downloading content.

For more information about UTP ebooks, visit our ebooks page

For help with Adobe Digital Editions, please visit Adobe Learn and Support.

For help with Bluefire Reader, please visit Bluefire’s Support Site.

For additional support with your ebook purchase, contact our webmaster.

Exam and Desk Copies 

University of Toronto Press is pleased to provide examination copies of its titles to academics who wish to consider them as required reading for courses they are teaching in the near future. Desk copies are available to instructors who have adopted UTP books as required reading in an upcoming course.

For more information about how to request an exam copy, click here.

For more information about how to request a desk copy, click here.

For additional support with your digital exam or desk copy, email our Higher Education Division at requests@utphighereducation.com.

If you would like to request a book published by another press but distributed by the University of Toronto Press Distribution Division, please contact the book’s publisher directly or email UTP Distribution at utpbooks@utpress.utoronto.ca. Please be sure to provide the book’s title and ISBN.

Media and Review Copies 

University of Toronto Press is pleased to consider both media and review copy requests. When requesting a media or review copy, please specify the name of the journal or media in which the review will be published, how or where you heard about the book, and your contact name and address. We ask that two copies of the published review be sent to our Toronto offices.

To request a review copy, contact our reviews coordinator.

To request a media copy, contact our publicist.

Alternate Format Requests 

University of Toronto Press is happy to provide PDFs of our books for students and other readers with print disabilities. Such requests must be made by an institution such as CNIB or an Accessibility Centre at a recognized college or university. These institutions must confirm that the student or user has provided proof of purchase.

If you would like to submit a request for a text in alternate format, please send your request by email to:

Vanessa Pickett
Tel: 416-978-2239 ex. 2252
Fax: 416-978-4738

In order for us to assist you better, please include in your request the name of your institution, the name and dates of the course for which the text is required (if applicable), the title and author of the book requested, and confirmation of proof of purchase.

Customer Service 

The customer service representatives in UTP’s Distribution Division are happy to answer your inquiries. If you wish to order products, follow up on an order you’ve already placed, request information about a book’s price or availability, or create a new account, please contact customer service:

Tel: 416-667-7791 or 1-800-565-9523 
Fax: 416-667-7832 or 1-800-221-9985
Email: utpbooks@utpress.utoronto.ca

Hours: Monday to Friday, 8:30 am to 6:00 pm EST