"As COVID-19 forces the world to rethink how customers and stakeholders will interact with a ‘new normal’ of financial services, King and Nesbitt distill years of fintech developments into foundational knowledge that accurately portrays how emerging technologies, regulation, and other core drivers of change are pushing both incumbent banks and fintechs to a smarter and more transparent, data-enabled, and consumer-centric future."

"For fintech aficionados and neophytes alike, this is a great overview of the nuances and complexities of the history, impact, and future of technology in financial services. That the tech itself isn’t a strategy, but how it’s being deployed to challenge our engrained assumptions about how financial services should be shaped and delivered – and why that matters -– is made clear. This work is a thoughtful analysis with deep dives into use cases, and well worth reading."

"This book very successfully brings together a number of leading experts to thoughtfully lay out different aspects of how technology is transforming financial services, how it is changing how financial firms compete, and how to think about strategy in this new world. It is a remarkable book that is rich in insight."

"This book insightfully analyzes the benefits of the first wave of the fintech revolution, bank-fintech partnerships, which will greatly benefit customers over the next few years. A second wave looms on the horizon, decentralized finance, but that book has yet to been written."

"A timely contribution, that describes how automation is disrupting financial and professional services impacting on its customers and employees, and shaping how things are done. A must- read for anyone interested in the future of this industry."

"The Financial Crisis of 2008-2009 reshaped global banking regulations. How will changes in technology and consumers’ demand affect the finance industry in the post COVID-19 world? This book identifies the most important trends and challenges, and provides invaluable insights for managers, policy makers, and consumer advocates."

"Michael King and Richard Nesbitt have edited a comprehensive book on how the financial services industry is being disrupted by fintech. The book details new strategies and business models arising from fintech. It does an excellent job laying out the broad forces transforming the financial services industry."

"This book reaffirms my assertion that banking is being fundamentally changed by technology, but will survive with some new players and some old players coming together in a new model of providing and distributing value."

"Professors King and Nesbitt have put together an excellent collection of articles in this book that shed valuable light on the dynamics of the future evolution of the financial services industry with the expanding role of fintech and the possible competitive challenges banks and other traditional players will face from information technology firms like Google. This book is an essential read for banking scholars, regulators and financial service executives seeking insights into future strategies to cope with these seismic changes."

"Richard and Michael brought forth a great perspective on the digital transformation happening at every level of the financial services sector. This is a reference book to put into every hand across the industry."

"A very timely compendium of informed and insightful analyses and forecasts of the effects of technology on the structure, dynamics and organizational architecture of the financial services industry. I highly recommend this to both technologists eyeing opportunities for change and long-time incumbents of this - overly established - industry."