Under New Public Management: Institutional Ethnographies of Changing Front-Line Work

Edited by Alison I. Griffith and Dorothy E. Smith

© 2014

The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

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Product Details

  • World Rights
  • Page Count: 368 pages
  • Dimensions: 6.2in x 0.9in x 9.0in
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  • PUBLISHED AUG 2014

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    ISBN 9781442626560
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Quick Overview

Under New Public Management explores how new managerial governance practices coordinate the work of people doing front-line work in public sectors.

Under New Public Management: Institutional Ethnographies of Changing Front-Line Work

Edited by Alison I. Griffith and Dorothy E. Smith

© 2014

The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of “new public management” are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

Continue Reading Read Less

Product Details

  • World Rights
  • Page Count: 368 pages
  • Dimensions: 6.2in x 0.9in x 9.0in
  • Reviews

    Under New Public Management is a sustained critique of the transformations in public sector management over the last twenty years. It is a major contribution to research over a plethora of fields and topics, and the utility of Dorothy Smith’s methods and approach shines through the volume.”


    Miriam David, Emeritus Professor, Department of Quantitative Social Science, Institute of Education, University of London

    “This is an exciting, well-organized, and well-written collection of essays, rich with details about the process of restructuring the public sector in a variety of contexts.”


    Nancy A. Naples, Department of Sociology, University of Connecticut

    “Institutional ethnography provides a powerful set of tools for examining the impact of public sector restructuring on the everyday practices of program delivery across a range of health, education, and social services. Under New Public Management explores the deep implications of new policy frames and shifting front-line practices.”


    Alan D. Sears, Department of Sociology, Ryerson University
  • Author Information

    Alison I. Griffith is a professor in the Faculty of Education at York University.


    Dorothy E. Smith is a professor emerita at the Ontario Institute for Studies in Education, University of Toronto, and an adjunct professor in the Department of Sociology at the University of Victoria.
  • Table of contents

    List of Tables and Figures
    Acknowledgements

    Introduction (Alison I. Griffith and Dorothy E. Smith)

    Chapter One. Literacy Work and the Adult Literacy Regime (Richard Darville)

    Chapter Two. Learning Global Governance: OECD’s Aid Effectiveness and “Results” Management in a Kyrgyzstani Development Project (Marie Campbell)

    Chapter Three. E-governance and Data-driven Accountability: OnSIS in Ontario Schools (Lindsay Kerr)

    Chapter Four. Digital Era Governance: Connecting Nursing Education and the Industrial Complex of Health Care (Janet Rankin and Betty Tate)

    Chapter Five. What Counts? Managing Professionals on the Front Line of Emergency Services (Michael K. Corman and Karen Melon)

    Chapter Six. “Let’s Be Friends”: Working Within an Accountability Circuit (Marjorie DeVault, Murali Venkatesh, and Frank Ridzi)

    Chapter Seven. A Workshop Dialogue: Outcome Measures and Front-line Social Service Work

    • For-profit Contractors, Accreditation and Accountability (Shauna Janz)
    • Research and Development Work at an Ontario Youth Shelter (Naomi Nichols)
    • The Neighbourhood Computer Lab, Funding and Accountability (Frank Ridzi)
    • “If Our Statistics Are Bad We Don’t Get Paid”: Outcome Measures in the Settlement Sector (Liza McCoy)

    Chapter Eight. A Workshop Dialogue: Institutional Circuits and the Front-line Work of Self-Governance

    • Accountability Circuits in Vocational Education and Training (Lauri Grace)
    • The Circuit of Accountability for Lifelong Learning (Cheryl Zurawski)
    • Institutional Circuits in Cancer Care (Christina Sinding)

    Chapter Nine. Knowledge that Counts: Points Systems and the Governance of Danish Universities (Susan Wright)

    Conclusion (Alison I. Griffith and Dorothy E. Smith)

    List of Contributors

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